Do you offer transportation to and from the airport?
We can assist with coordinating taxi, Uber, or nearby public transportation options.
What are your cancellation and refund policies?
All our units have flexible rates that offer a full refund up to five days before your arrival. This benefit is available only for guests who book directly through our website.
Cancellations through third parties (Booking, AirBnb, etc.) should be addressed directly with them.
What are the check-in and check-out times?
Check-in is at 4:00 PM.
Check-out is at 11:00 AM.
We offer early check-in and late check-out, subject to availability with an extra fee. Our team will be happy to assist you in managing this.
Do you have luggage storage?
Yes! If your accommodation is not yet available, we can store your luggage without any problem.
Does the accommodation have common areas?
Yes, we have a terrace with panoramic views of Roma Norte, perfect for enjoying the sunset reflected in the surrounding buildings.
What amenities do you offer?
At Casa Cibeles, we offer the following additional services and amenities:
Do you have parking?
Yes, we offer free parking service.
Is smoking allowed in the building?
No, smoking is prohibited inside Casa Cibeles to ensure a clean and pleasant environment for all our guests.
Do you accept pets?
At Casa Cibeles, we prefer to maintain a peaceful and comfortable environment for all our guests, so we do not have a policy that allows pets. We appreciate your understanding and invite you to enjoy a unique experience with us.
